Time Study Report
After five years of time studies completed at numerous grocery stores, including national chains, regional chains, and independent stores, the following information was collected.
● Most Store Managers work a minimum of 10 hour days.
● The average Store Manager will get 10-30 telephone calls per day.† Most of those calls come from Customers, Vendors, Corporate and Other Stores.
● The average phone call consumes three minutes of the Managerís time if they were on the floor when the call came in.† They have to find a convenient stopping point for what they are doing, walk to the closest available phone, answer the call, and walk back to where they were working and start all over again.† If it is a long call, thatís a lot longer downtime.
10 telephone calls per day X 3 minutes per call = 30 minutes per day
30 telephone calls per day X 3 minutes per call = 90 minutes per day
● The average Store Manager will receive and make 30-50 overhead intercom pages per day. (100+ during holidays)† Most intercom calls only last 3-15 seconds, but once again, they have to find a convenient stopping point for what they are doing, walk to the closest available intercom, answer the page, and walk back to where they were working and start all over again.
†† If they immediately walk directly to the intercom, handle the call, and walk immediately back, thatís at least 1 minute, maybe as much as 3 minutes.
30 pages per day X 1 to 3 minutes per page = 30 to 90 minutes per day
50 pages per day X 1 to 3 minutes per page = 50 to 150 minutes per day
With just these minimums, Store Managers are spending 60 minutes a day running back and forth to answer phone calls and pages.† So, thatís why we can boldly state ďWe can save Store Managers AT LEAST one hour per day, every day!Ē
With The Cordless Miracle, Store Managers can stay where they are at, answer the phone call or page, and continue to work.† Not only does it save the Managerís time, it also saves time for the person initiating the call.
Even if Store Managers are paid on salary and not by the hour, somewhere there is a breakdown on the Managerís time per hour. Thatís A LOT of time that they can spend doing other things that can make the store more profitable.